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Vendor Management

Infrastructure Management

Vendor Management

  • Organization and maintenance of Vendor database.
  • Maintaining database of the various vendors with details like contact person, telephone nos.
  • escalation matrix, response time and resolution time commitments etc
  • Timely resolution of hardware or software issues through unremitting follow-ups.
  • Logging calls with vendors.
  • Tracking and maintain inventory of items sent or repairing or replacement
  • Coordinating with vendors to get the problems resolved.
  • Preparation of clear Service Level Agreement (SLA) for all vendors
  • Keeping track of the hardware and software maintenance.
  • Liaising with vendors and building close ties to ensure on-time delivery
  • Monitoring and Coordinating with vendors for scheduled preventive maintenance.